FAQ
Frequently Asked Questions (FAQ)
1. What types of products do you offer?
FlawlessGlow offers a diverse range of beauty products, including skincare, body care and health boosters. Each product is formulated with high-quality ingredients designed to enhance your beauty and wellness.
2. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We are committed to ethical practices and do not test on animals.
3. How can I find the right product for my skin type?
Each product page features detailed descriptions and ingredient lists to help you choose products that suit your specific skin concerns. Additionally, our blog offers articles with tips and guidance on selecting the best products for your needs.
4. What is your return policy?
Please note that we do not accept returns or offer refunds. All sales are final. We encourage customers to carefully select their items and quantities before completing their purchase. If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order for assistance.
5. What is your refund policy?
By proceeding with a purchase on FlawlessGlow.pro, you acknowledge that you have read, understood and agreed to our no refund policy. All sales are final and non-refundable, as well as non-exchangeable. Cancellations are generally not permitted once a payment is processed, except in cases where the purchased item is out of stock, in which case a prompt refund will be issued. If you engage in a transaction, you affirm that you are the lawful owner of the credit card used or have obtained explicit authorization from the legitimate card owner. Disputes or chargebacks initiated without prior authorization will not be entertained.
6. What is your shipping policy?
- Order Processing and Shipping: Orders are processed and shipped within 3-5 business days, excluding weekends and public holidays. We partner with reputable shipping carriers like EMS, FedEx, UPS and DHL Express to ensure reliable delivery.
- Shipping Address Restrictions: Please note that P.O. Box addresses are not supported. You must provide a physical address, including your email address and contact number, for successful delivery.
- Customs Clearance: To enhance the efficiency of customs clearance, items may be categorized as "Gifts or Samples" with adjusted product descriptions. Customers can opt to purchase insurance during checkout for full coverage during shipment. It is crucial to verify your shipping address accuracy before finalizing your order, as we bear no liability for items lost due to incorrect addresses.
- Import Regulations and Responsibilities: Customers are responsible for obtaining any necessary import permits for goods in their respective countries. Adherence to import regulations and policies is essential, as no returns will be accepted due to customs-related issues.
7. How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.
8. What payment methods do you accept?
We accept all major credit cards using Stripe's secure payment options. All transactions are processed securely.
9. How can I contact customer support?
You can reach our customer support team via Shopify Inbox or through the contact form on our website. We are here to help with any inquiries you may have.
10. Do you offer a rewards program?
Yes, we have a rewards program where you can earn points for various actions:
- Sign Up: 100 points
- Place an Order: 1 point per dollar spent
You can spend your points as follows:
- $5 off coupon: 500 points
- $10 off coupon: 1000 points
- $20 off coupon: 2000 points
11. How will I interact with the rewards program?
- Floating Widget: Access the rewards program easily via a floating widget on our site.
- Engagement Emails: Receive email notifications to remind you to spend your points.
- Expire Rewards: Rewards will have an expiration date to encourage usage.
- Backfill Points: Existing customers may receive points to encourage initial engagement with the program.
12. How can I stay updated on promotions and new products?
To receive the latest news, promotions and product launches, sign up for our newsletter at the bottom of our homepage.
1. What types of products do you offer?
FlawlessGlow offers a diverse range of beauty products, including skincare, body care and health boosters. Each product is formulated with high-quality ingredients designed to enhance your beauty and wellness.
2. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We are committed to ethical practices and do not test on animals.
3. How can I find the right product for my skin type?
Each product page features detailed descriptions and ingredient lists to help you choose products that suit your specific skin concerns. Additionally, our blog offers articles with tips and guidance on selecting the best products for your needs.
4. What is your return policy?
Please note that we do not accept returns or offer refunds. All sales are final. We encourage customers to carefully select their items and quantities before completing their purchase. If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order for assistance.
5. What is your refund policy?
By proceeding with a purchase on FlawlessGlow.pro, you acknowledge that you have read, understood and agreed to our no refund policy. All sales are final and non-refundable, as well as non-exchangeable. Cancellations are generally not permitted once a payment is processed, except in cases where the purchased item is out of stock, in which case a prompt refund will be issued. If you engage in a transaction, you affirm that you are the lawful owner of the credit card used or have obtained explicit authorization from the legitimate card owner. Disputes or chargebacks initiated without prior authorization will not be entertained.
6. What is your shipping policy?
- Order Processing and Shipping: Orders are processed and shipped within 3-5 business days, excluding weekends and public holidays. We partner with reputable shipping carriers like EMS, FedEx, UPS and DHL Express to ensure reliable delivery.
- Shipping Address Restrictions: Please note that P.O. Box addresses are not supported. You must provide a physical address, including your email address and contact number, for successful delivery.
- Customs Clearance: To enhance the efficiency of customs clearance, items may be categorized as "Gifts or Samples" with adjusted product descriptions. Customers can opt to purchase insurance during checkout for full coverage during shipment. It is crucial to verify your shipping address accuracy before finalizing your order, as we bear no liability for items lost due to incorrect addresses.
- Import Regulations and Responsibilities: Customers are responsible for obtaining any necessary import permits for goods in their respective countries. Adherence to import regulations and policies is essential, as no returns will be accepted due to customs-related issues.
7. How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.
8. What payment methods do you accept?
We accept all major credit cards using Stripe's secure payment options. All transactions are processed securely.
9. How can I contact customer support?
You can reach our customer support team via Shopify Inbox or through the contact form on our website. We are here to help with any inquiries you may have.
10. Do you offer a rewards program?
Yes, we have a rewards program where you can earn points for various actions:
- Sign Up: 100 points
- Place an Order: 1 point per dollar spent
You can spend your points as follows:
- $5 off coupon: 500 points
- $10 off coupon: 1000 points
- $20 off coupon: 2000 points
11. How will I interact with the rewards program?
- Floating Widget: Access the rewards program easily via a floating widget on our site.
- Engagement Emails: Receive email notifications to remind you to spend your points.
- Expire Rewards: Rewards will have an expiration date to encourage usage.
- Backfill Points: Existing customers may receive points to encourage initial engagement with the program.
12. How can I stay updated on promotions and new products?
To receive the latest news, promotions and product launches, sign up for our newsletter at the bottom of our homepage.